UMS Water

UMS has been a great partner for us throughout the entire project. At the beginning of the project, UMS helped us set up the framework to define how the project would work and what the dollar estimates would look like so that our decision-makers would understand how it would benefit the customers in the end. UMS promotes the proper image for us with our customers; they help to make sure people are aware of what we're doing and see the advantages of the project.

From the beginning phase, working with their project management, down to the installation crew, a true top-notch organization. Our project was a success due to the knowledge and commitment that UMS provided. Several issues were brought to our attention early in the planning process, which were not on our radar at the time. Options were presented by their project management, which allowed us to get our 'ducks in a row' and stay within our budget without any major costly surprises. We are a small organization with limited resources on some of the newer technology; UMS provided technical support and from being a veteran in the industry. Once it came time for the installation to begin, their crew was on site, on time, and hit the ground running. The efficiency and speed of their crew allowed us to stay on track with our planned schedule and project completion date. The data collection during the meter change out process was impressive and has proven to be very helpful in dealing with billing issues that arise from doing a total system meter change-out project. We are very thankful to have UMS as a partner.

We knew that whoever we brought onboard to perform the meter installations had to be a trusted partner, and when we selected UMS, that was part of the criteria that we looked at. Our experience with UMS, throughout the project was that they performed like a trusted partner. They were professionals who came to the table, helped us go through the process, and they were very interactive with us -- understanding our needs and our objectives to help us provide our customers with a positive experience and to install a system that was going to take us into the future.

Our customer confidence and satisfaction sky-rocketed since implementing netAMP. Customers went from inaccurate and irregular billing cycles to a stable, reliable bill.

netAMP Metering-as-a-Service allows us to proactively manage and monitor dashboards and be notified immediately of high-water usage. We can now contact our customers in near real-time and alert them to problems before the water loss becomes expensive. We reach out to our customers daily with flagged issues, and the response has been overwhelmingly positive.

Every time I call UMS, I’m always treated like I’m the only customer. This is a big deal to me and to the City of Walker. I couldn’t be more pleased with our partnership.

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UMS came in, and their focus was more on the audit than just selling the system. I like that they took their time and did a critical sampling of those meters that they felt would reflect the overall condition of our system. They came in, and we had honest discussions about our needs and how to help the city. More importantly, how can we cost this over time without driving up the rates on our customers.? That audit part of the process impressed me.